This privacy policy ("policy") will help you understand how Wise Mind Counselling ("us", "we", "our") uses and protects the data you provide to us when you visit and use www.wisemindcounselling.org ("website", "service"). We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

www.wisemindcounselling.org is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 with respect to collection, use and disclosure of personal information. Please note, our website may contain links to other websites or applications for which this policy does not apply. By continuing to use our website, you acknowledge that you have had the chance to review and consider this policy. This means that you consent to the use of your information as described in this policy.​

 

What types of information, and how it is collected and used.

When you visit the website, we may collect the following data:

• Information from you through automatic tracking systems (e.g., information about your browsing preferences).

• Your contact information and email address through fillable forms

• Data profile regarding your online behaviour on our website.

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We are collecting your data for several reasons:

• To better understand your needs.

• To improve our services.

• To customise our website according to your online behaviour and personal preferences.

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Safeguarding and Securing the Data

Wise Mind Counselling is committed to securing your data and keeping it confidential. Wise Mind Counselling has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

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Our Cookie Policy

Cookies are small files stored on your computer or mobile device, which collect information about your browsing behaviour. Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visits). The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the date is completely removed from our systems. If you want to disable cookies, you can do it by accessing the settings of your internet browser. We use appropriate physical, digital, managerial and security systems to store your personal information and protect it against unauthorised access, destruction or disclosure.

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Links to Other Websites

Our website may contain links that lead to other websites. If you click on these links, Wise Mind Counselling is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.​

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Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

• ​When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

• If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

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Wise Mind Counselling will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

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How to access your personal information

You have the right to request access to any of your personal information that we are holding. Further, you have the right to request that any of your personal information that we are holding be updated or corrected. To request access, or to update or correct your personal information, you may contact us using rebecca@wisemindcounselling.org

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Complaints

If you have a complaint regarding our handling of your personal information, we will endeavour to handle it promptly and fairly. All complaints should be provided in writing and directed to rebecca@wisemindcounselling.org. If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation.